Initial enquiry
Call, email, or walk in. We gather enough information to give you an honest scope and a realistic time estimate — usually within the same conversation.
Services
What Can We Do for You Today?
Our core services are built around the daily needs of Eldoret residents and the small businesses that serve them.
A service built on honesty, not upselling
Our general services offering covers the most common needs we see from Eldoret clients: consultations, assessments, fulfilment, and follow-up. Each engagement begins with a straightforward conversation — we ask what you need, we tell you what we can deliver, and we agree on a timeline before any work begins. We do not add charges mid-project, and we do not take on work that sits outside our genuine competence. That discipline has kept our repeat-client rate above eighty percent for the past three years.
How a typical service engagement unfolds
Four steps from first contact to completed delivery.
Written agreement
Before any work starts, we put the scope, cost, and timeline in writing. No verbal handshakes on complex jobs — clarity protects both sides.
Delivery
Work is carried out by our core team. We do not sub-contract without telling you first. Progress updates are shared if the job runs longer than one day.
Sign-off and follow-up
You inspect the completed work before we consider the job closed. If a question arises in the following two weeks, we address it at no additional cost.
“The written scope they provided before starting made a real difference. I knew exactly what I was paying for and there were no surprises at the end. Other businesses in Eldoret could learn from that approach.”
— James Kosgei, Eldoret CBD
Frequently asked questions about our services
How long does a standard service job take?
Most straightforward jobs are completed within one to two business days. More complex assignments — those requiring specialist materials or extended assessment — may run three to five days. We give you a specific estimate at the initial enquiry stage.
Do you travel outside Eldoret?
We focus on Eldoret and the immediately surrounding area. For locations beyond a 25-kilometre radius, we are honest that our response time and oversight quality diminish, so we typically refer those clients to other providers we trust.
Can I get a quote before committing?
Yes. A preliminary quote is always free and carries no obligation. We simply need a clear description of what you need — a brief phone call or a visit to our Oloo Street premises is usually enough.
What happens if the job takes longer than quoted?
We absorb minor overruns internally. If an unforeseen issue materially changes the scope, we stop, inform you, and agree on the adjusted cost before continuing. We will never present you with a surprise invoice.
Discuss your service requirement with us
Reach out by phone or visit us on Oloo Street — a family member is always available to listen.